CANCELLATIONS & REFUNDS
Any cancellation or variation to your booking will attract a $80 Variation Fee, this includes any booking or merchant fees.
Cancellations or reschedules must be made at least 15 days prior to the scheduled check in date to avoid any additional fees.
Cancellations or reschedules made between 14 days and 7 days prior to the scheduled check in date will be required to pay 50% of the booking including the Variation Fee.
Cancellations or reschedules made less than 7 days prior to the scheduled check in date will be required to pay 100% of the booking including the Variation Fee.
Refunds will be processed within 5 business days.
All Cancelations and re-scheduling must be done in writing to the email address listed on email@example.com in the contact page before 5pm on a business day and will be refunded.
If you haven’t received a refund, first check your bank account or credit card company as it may take time before your refund is processed.
If you’ve done all of the above and have not received your refund please Contact Us.
Additional costs will be paid to the property if for any damages are incurred.
If your booking item is a gift voucher and you are unable to honour it, the purchaser of the gift voucher will be notified by confirmation of cancellation and a full refund, but only within 2 weeks prior to the reservation date.